Panbu Dara Homestay Guest Policy

1. Reservation and Check-in/Check-out

• Check-in time: 11:00 AM to 8:00 PM. Please inform us in advance if you plan to arrive outside these hours.
• Check-out time: 10:00 AM. Late check-out may incur additional charges.
• Identification: All guests must present valid government-issued ID at check-in. Acceptable forms of ID include passport, driver's license, Aadhaar card, or voter ID. We prioritize the Aadhaar card as the primary form of identification. Expired, damaged, or suspected fraudulent documents will not be accepted, and check-in may be denied without a refund if valid identification cannot be provided.
• Payment: A non-refundable advance booking amount (20% of the total stay cost) is required to confirm and secure your reservation. Rooms will not be marked as booked until this advance payment is received. The remaining balance must be paid in full as cash or through UPI before checkout. Attempting to check out without settling your full payment is a serious violation of our policy and may result in legal action. We reserve the right to retain guest luggage and belongings as security until all outstanding payments are settled, and additional penalty fees may be applied.
• Agreed rates and price negotiations: Room rates are confirmed at the time of booking and cannot be renegotiated at check-in or check-out. Attempting to bargain or negotiate lower prices after a booking has been confirmed or during your stay is not acceptable. The agreed-upon rate at the time of booking is final and binding.
• Additional charges and services: Charges for additional services and items (such as mineral water, extra meals, special requests, etc.) will be added to your bill and must be paid in full before check-out. If you believe there is an error in your bill regarding services you did not use, please bring this to our attention with supporting evidence. Our homestay maintains accurate records of all services provided and does not add charges for services not rendered. Refusal to pay for legitimately provided services will be treated as a violation of our payment policy.

2. Noise and Quiet Hours

• Quiet hours are from 10:00 PM to 8:00 AM. Please be mindful of noise levels during these hours.
• Loud music, parties, or disruptive behavior that disturbs other guests is not permitted at any time.
• Use of television, music players, or other audio devices should be at a reasonable volume that doesn't disturb others.

3. Smoking and Substances

• Smoking is strictly prohibited inside all rooms and enclosed areas. Designated smoking areas are available outdoors.
• Possession or use of illegal drugs or substances is strictly prohibited and will result in immediate eviction without refund and possible legal action.
• Excessive alcohol consumption leading to disruptive behavior will not be tolerated.

4. Visitors and Additional Guests

• Only registered guests are allowed to stay overnight.
• Visitors must be pre-approved by management and must leave by 9:00 PM.
• Additional guests beyond the number specified in your reservation will incur extra charges.

5. Property and Facilities

• Please treat our property, furnishings, and facilities with care and respect.
• Any damage to property beyond normal wear and tear will be charged to the guest responsible.
• Do not remove any items from your room or common areas.
• Please conserve energy by turning off lights, fans, and other electrical appliances when not in use.
• Rural electricity considerations: Our homestay is located in a serene village setting where occasional power outages may occur due to local infrastructure limitations. While some homestays may provide generator backup, this service cannot be guaranteed at all times or for extended periods. We kindly request guests to understand and adapt to these rural realities with patience and flexibility. During power interruptions, services dependent on electricity may be temporarily unavailable, and repeated demands for such services cannot be accommodated. We share in your disappointment during these situations and will do our best to make your stay comfortable despite such challenges. This authentic rural experience is part of the charm of village homestays.

6. Cleanliness and Hygiene

• Please maintain reasonable cleanliness in your room and common areas.
• Dispose of waste in designated bins and recycling containers.
• Proper disposal of personal items: Improper disposal of personal waste items such as diapers, sanitary pads, plastic bottles, or other refuse in the homestay surroundings, viewpoint locations, or natural areas is strictly prohibited. Such actions harm the environment and diminish the beauty of our scenic location. Guests found littering these items may face penalties from local cleanliness authorities as per regional regulations. We are committed to maintaining the pristine condition of our natural surroundings and request your cooperation in this important environmental responsibility.
• Report any cleanliness issues or maintenance needs promptly to our staff or host directly.

7. Safety and Security

• Keep your room locked when you're not present.
• We are not responsible for lost or stolen personal belongings. A safe is available for valuables. Although we take all possible precautions to ensure security, we do not allow unauthorized access to guest rooms. We request that you keep your keys with you at all times and do not share them with anyone.
• In case of emergency, follow evacuation procedures posted in your room.
• Do not light candles, incense, or any open flames in rooms. If required, please consult with our host.

8. Respect for Local Culture and Environment

• Please respect local customs, traditions, and the natural environment.
• Conserve water and other resources.
• Do not litter in the homestay premises or surrounding areas.

9. Pets

• Pets are not allowed unless specifically arranged in advance with management.
• Service animals are welcome with proper documentation.

10. Food and Dining

• Meal timings: Breakfast (8:30 AM - 9:00 AM), Lunch (1:30 PM), Evening Snacks (7:00 PM), Dinner (9:30 PM).
• Flexibility and advance notice: While we maintain these general timings, we are flexible and can adjust meal schedules to accommodate your preferences. However, guests must inform us at least 2-3 hours in advance for any meal timing changes to allow sufficient preparation time. We cannot accommodate last-minute meal requests as food preparation requires adequate time based on the menu items. Please discuss your preferred meal timings with our host upon arrival or as early as possible.
• Dietary restrictions: Please inform us in advance about any dietary restrictions or allergies.
• Set menu and group preferences: Each day features a set menu for breakfast, lunch, dinner, and snacks. If your group requires different meal options (e.g., some guests preferring rice while others want bread), please inform us at least 6 hours in advance. Last-minute menu change requests may not be accommodated due to ingredient availability, preparation time, and potential food waste. Our homestay strives to minimize waste and ensure quality meals, which requires proper planning.
• Special menu items: Our homestay offers a selection of special menu items (such as vegetable soup, chicken soup, and other dishes) in addition to regular meals. Upon arrival, our host will provide you with a list of available menu options that can be prepared within our capabilities. We kindly request that guests refrain from demanding specific dishes that are not on our menu or that cannot be prepared with locally available ingredients. Insistence on unavailable items or aggressive behavior regarding food requests will not be tolerated and may result in appropriate action, including potential early termination of stay without refund in severe cases.
• Outside food: Outside food delivery is allowed, but please dispose of packaging properly.

11. Wi-Fi and Internet

• Internet availability in remote areas: Due to our location in a remote area, internet connectivity may be limited or unavailable at times. Some mobile network providers may have poor or no coverage in our region. We cannot guarantee consistent Wi-Fi or broadband internet services as these facilities depend entirely on third-party service providers. Guests are strongly advised to inquire about internet availability before booking if this is essential for their stay.
• Pre-booking verification: If you have important online meetings, work commitments, or other internet-dependent activities planned during your stay, please discuss your specific requirements with us before confirming your booking. We can provide current information about which mobile network providers offer the best coverage in our area.
• No grounds for complaint: Limited or unavailable internet connectivity cannot be used as grounds for complaints, refunds, or disputes after check-in. By confirming your booking, you acknowledge understanding of potential connectivity limitations in our remote location.
• When available, our internet is provided for reasonable personal use only. Please do not use our network for illegal downloads or activities.
• Streaming services should be used considerately to ensure fair bandwidth for all guests when internet is available.

12. Prohibited Activities

• Illegal activities of any kind.
• Commercial photography or filming without permission.
• Use of premises for commercial activities without prior approval.
• Harassment or discrimination against other guests or staff based on culture, food preferences, caste, religion, ethnicity, gender, nationality, age, disability, or any other personal characteristic is strictly prohibited and will not be tolerated.
• Inappropriate behavior toward homestay staff, including but not limited to: unwelcome physical contact, verbal harassment, or making staff members uncomfortable in any way. We maintain a zero-tolerance policy regarding inappropriate conduct toward our staff, particularly female staff members. Any such behavior will result in immediate eviction without refund and may be reported to local authorities.
• Possession of weapons, explosives, or hazardous materials.
• Entering restricted areas without permission. Guests are not permitted to access staff-only areas such as the kitchen, staff quarters, storage areas, private galleries, or other clearly marked restricted zones without explicit permission from management and a valid reason. Unauthorized access to these areas is a violation of privacy and safety protocols and may result in warnings or, in repeated cases, termination of stay.
• Exchanging personal contact information with staff members. Guests are not permitted to share their personal phone numbers with staff or request staff members' personal contact information. All communication should be channeled through the homestay management or host. If emergency contact is needed, please speak with the host or manager who can arrange appropriate communication channels. Attempting to establish direct personal contact with staff members without management approval is considered a violation of our professional boundaries policy and may result in disciplinary action.
• Solicitation of inappropriate services: Our homestay is a respectable establishment that provides accommodation and related hospitality services only. Any request for companionship, sexual services, or inappropriate arrangements involving our staff or other individuals is strictly prohibited and constitutes a serious violation of our policies. Such requests will result in immediate termination of stay without refund, permanent blacklisting from our property, and may be reported to local law enforcement authorities. We maintain a zero-tolerance policy on this matter.
• Physical aggression or threatening behavior: Any form of physical aggression, fighting, threatening gestures, or intimidating behavior toward our staff, management, or host is strictly prohibited. We emphasize that our homestay may sometimes be managed by a single female owner/host, and we take threats to staff safety with the utmost seriousness. Physical aggression will result in immediate eviction without refund, reporting to police authorities, and potential legal action. Guests are reminded that assault is a criminal offense under Indian law and will be treated as such.
• Group communication protocol: For guests staying in groups, we maintain a strict protocol for addressing concerns or requests. A maximum of 2 representatives from the group may approach management, staff, or the owner at any given time. Having multiple group members simultaneously addressing concerns with a single staff member, host, management, or owner creates an intimidating environment and hinders effective communication. Additionally, when the manager, host, or staff member is female, we request that female guests from the group serve as representatives whenever possible. In the absence of female guests, exceptions may be considered. Violation of this protocol may result in refusal to address concerns until proper representatives are designated, and repeated violations may lead to warnings or other disciplinary measures.
• Respecting the homestay concept and staff dignity: Unlike hotels, a homestay is a cultural exchange where guests experience local lifestyle, traditions, and hospitality. Our staff and hosts are not servants but valued members of our homestay family who facilitate your experience. We believe in good communication, good manners, and simplicity as the foundation of our hospitality. Guests are not permitted to assign personal tasks to staff (such as washing or drying personal clothes, towels, etc.) or treat them in a demeaning manner. If you need fresh towels or assistance with laundry, please make a simple, polite request through appropriate channels rather than giving direct orders to staff. Simplicity is the best way to request what you require, and good manners ensure a harmonious stay for everyone. Attempting to assert superiority through wealth, status, or other means is disrespectful to our community-based hospitality model and will not be tolerated. We believe in mutual respect and dignity for all, regardless of role or position.

13. Cancellation and Refund Policy

Our cancellation and refund policies are designed to be fair to both guests and our homestay. We understand that plans can change, but as a small business, we need to protect against last-minute cancellations that impact our operations.

14. Consequences for Policy Violations

Violation of these policies may result in:

• Verbal or written warnings.
• Additional charges for damages or disruptions.
• Immediate eviction without refund for serious violations.
• Placement on our "Do Not Book" list for future stays.
• Legal action in cases of illegal activity or significant property damage.

15. Special Requests and Accommodations

• We will try our best to accommodate special requests, but cannot guarantee all requests can be fulfilled.
• Please inform us of any accessibility needs or special requirements at the time of booking.

16. Medical Emergencies and Health Considerations

• Medical facilities: The nearest medical facilities are located approximately 8 kilometers from Panbu Dara Homestay. For minor medical needs, a basic first aid kit is available on-site.
• Health disclosures and medical conditions: Guests with pre-existing medical conditions that may require special attention or emergency care are requested to inform us at the time of booking. We strongly advise guests not to plan travel or book Panbu Dara Homestay if they have critical medical conditions or situations where they may require urgent medical intervention at any time. Due to our remote location, we are unable to provide specialized medical care, and such situations may create serious complications for the affected guest and disrupt services for other guests. If you have any doubt about potential medical issues during your stay, we recommend postponing your visit or choosing accommodations closer to comprehensive medical facilities.
• Illness during stay: If you become ill during your stay, please inform management immediately. We can assist with contacting medical professionals or arranging transportation to medical facilities if needed.
• Remote location considerations: Our homestay is located in a remote area where immediate access to advanced medical care may be limited. Guests with serious health conditions should consider this limitation before booking. We cannot be held responsible for medical emergencies arising from pre-existing conditions that were not disclosed to us.

17. Transportation and Parking

• Parking: Limited parking is available on a first-come, first-served basis. Please park only in designated areas.
• Local transportation: Information about local transportation options, including taxis and public transport, can be provided upon request.
• Road access: During monsoon season (June to September), road access to our homestay may be affected by weather conditions. Guests are advised to check road conditions before travel during these months.
• Vehicle size limitations: Due to narrow mountain roads, large vehicles may have difficulty accessing our property. Please inform us about your mode of transportation in advance so we can provide appropriate guidance.

18. Children and Family Policies

• Child supervision: Children under 12 years must be supervised by an adult at all times, especially in outdoor areas and near viewpoints.
• Damage liability: Parents/guardians are fully responsible for any damage caused by their children to homestay property, furnishings, decorative items, or facilities. This includes torn fabrics, broken items, damaged electronics, scratched surfaces, or any other property damage. All such damages will be assessed and charged to the parent/guardian's account prior to checkout. Refusal to accept responsibility for children's actions or to compensate for damages may result in immediate termination of stay and potential legal action for recovery of costs.
• Behavioral expectations: While we welcome families, children are expected to behave in a manner that respects the peaceful environment of our homestay and the comfort of other guests. Uncontrolled behavior such as running in corridors, excessive shouting, throwing objects, or any actions that disturb other guests or risk property damage is not permitted. Parents/guardians will be given one warning regarding disruptive behavior, after which continued issues may result in request to leave the premises without refund.
• Family accommodations: We offer family-friendly rooms and can provide extra bedding for children upon request (additional charges may apply).
• Child safety: Our homestay is located in a natural setting with uneven terrain, steps, and potential hazards. Parents are responsible for ensuring their children's safety.
• Noise consideration: While we welcome families, we ask that parents ensure children maintain reasonable noise levels, especially during quiet hours.

19. Local Excursions and Activities

• Activity bookings: We can assist with arranging local tours and activities. Booking should be made at least 24 hours in advance.
• Third-party services: While we may recommend or help arrange activities with local providers, we are not responsible for the quality, safety, or execution of services provided by third parties.
• Cancellation of activities: Cancellation policies for activities vary by provider. Please inquire about specific terms when booking.
• Weather conditions: Outdoor activities are subject to weather conditions and may be canceled or rescheduled accordingly.

20. Environmental Sustainability

• Water conservation: Please use water responsibly. Our mountain location may experience water limitations during certain seasons.
• Waste reduction: We encourage guests to minimize waste and participate in our recycling efforts.
• Energy conservation: Please turn off lights, fans, and other electrical appliances when not in use.
• Natural surroundings: Help us preserve the natural beauty of our surroundings by staying on designated paths and not disturbing local flora and fauna.

21. Photography and Social Media

• Personal photography: Personal photography is permitted and encouraged in public areas of the homestay.
• Commercial photography: Commercial photography or filming requires prior written permission and may incur additional fees.
• Privacy considerations: Please respect the privacy of other guests and staff when taking photographs in common areas.
• Drone usage: Operation of drones on or above homestay property requires prior permission and must comply with local regulations.

22. Emergency Procedures

• Fire safety awareness: While the risk of fire is minimal in our traditional homestay setting, your safety remains our priority. In the unlikely event of a fire, please remain calm and immediately alert our host or staff. Quickly exit your room and the building using the most direct route, closing doors behind you to minimize air circulation that could accelerate the spread of fire. Our staff is trained to guide guests to safety and will provide necessary instructions. We recommend familiarizing yourself with your surroundings upon arrival, noting the locations of exits and open areas that serve as assembly points in case of emergency.
• Natural disasters: In case of earthquakes or landslides (which are rare but possible in mountainous regions), follow staff instructions and proceed to designated safe areas.
• Emergency contacts: In case of any emergency situation, please immediately connect with our manager or host to obtain necessary emergency contact numbers. Our team is prepared to assist you in coordinating appropriate emergency responses and can provide guidance throughout the situation. Rather than searching for emergency numbers independently, we recommend this direct approach to ensure the fastest and most effective assistance during urgent situations.
• First aid considerations: While we maintain a limited supply of basic first aid items, we recommend guests bring their own personal first aid supplies for common needs. For any first aid requirements during your stay, please inform our manager or host as early as possible so we can assist you appropriately. Guests with specific medical needs or those requiring regular medication are strongly encouraged to bring adequate supplies for the duration of their stay, as specialized medical items may not be readily available in our remote location.

23. Accessibility Information

• Terrain challenges: Our homestay is located in a mountainous area with natural terrain that may include uneven pathways, steps, and slopes. This may present challenges for guests with mobility limitations.
• Room accessibility: Please inquire about specific room accessibility features when booking, as some rooms may be more suitable than others for guests with mobility concerns.
• Advance notice: If you have specific accessibility requirements, please inform us at the time of booking so we can best accommodate your needs or advise if our facilities may not be suitable.
• Assistance: Our staff is available to provide reasonable assistance to guests with disabilities, though we may not be equipped to provide specialized care.

Contact Information

If you have any questions or concerns about our policies, please contact us:

• Phone: +91 7001893128
• Email: support@panbudara.com
• Front Desk: Available 10AM - 10PM